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In 1991 the then finance minister of India Mr.Manmohan Singh took the first steps in liberalising the economy which had been kept in a straight jacket of socialist dogma. This also transcended to the aviation sector and a number of private airlines took to the skies in India. One of these air lines in Indigo which has positioned itself as a budget, no frill airline that caters to travellers looking for a cheaper option to travel in India.
What does this site sell? List the products, Brands and services offered.
Indigo is an Indian airline that was launched in 2006.Its head office is in the Indian state of Haryana at Gurgaon. It is a no cost, no frill airline and as such has no business or first class. Its entire seating is economy class. The airline operates the latest Airbus A320-200 aircraft and services all major cities of India.
Indigo has also ventured abroad and now touches Dubai, Singapore and Bangkok. International operations are also frugal and no meals are served on the flight. However passengers can buy food stuffs like wraps and rolls in flight on payment. A plus point for passengers to Dubai is that Indigo will help arrange a visa at an additional cost of Rs 4500.
Indigo’s rise is rapid and presently it is the only airline making a profit. It has a market share of 27% and that puts it ahead of Jet airways, making it the number one airline in India.
For passengers who wish to have meals on board, Indigo has a special service where they charge about Rs 1500 extra. This not only caters to meals on board but passengers can select their seat for the flight. The Centre for Asia Pacific Aviation has placed Indigo second behind Indonesian airlines as the second most fastest growing low-cost carrier. Presently the airline operates 400 flights to 33 destinations in India and abroad.
What are these sites return policies?
Indigo is a low cost airline hence refunds are generally discouraged. However a flight change is permitted at an additional cost of Rs 750. The air line will only give a refund in case of a canceled flight. In that case the refund will be as per the mode of payment.
.What are the sites shipping policies and costs? What countries do they ship to?
Indigo presently operates to 33 destinations. Their operations are mostly in India, but now they also connect to Bangkok, Singapore, Dubai and Kathmandu.
Does this site offer any warranties and guarantees? Describe them.
Indigo guarantees the latest jets for air travel. They also guarantee the lowest fares for travel.
Does this site have physical stores? Where are they located?
The site has no physical stores. The Head office of the site is located at Gurgaon in the state of Haryana in India.
How can I reach customer service of this site? Does it offer a tel number? List its address and any contact info.
Indigo has a responsive customer service that is reachable from anywhere in the globe. The site also is accessible all over the world. The HO of the site and airline is at
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 (0)124 435 2500 Fax: +91 (0)124 406 8536
You can also contact them at 0) 99 10 38 38 38 or +91 124 6613838
Do they offer any help or introductory video? Embed them in your summary.
There are no videos on the site which is Spartan
Do the offer any discounts and coupons?
No. This is because Indigo airfares are the lowest in India.
The site has an exceptional feedback of reliability and quality of travel. Most travellers are suitably impressed with Indigo service and punctuality.